The reason behind this is the Windows not recognizing the printer.
Tips
Make sure the printer is properly connected to the computerTurn off your printer and turn it back on. Check if this solves the issue.Make sure there isn’t a fault in your printer. Try to connect it to another PC and see if it works. If it doesn’t work on other PCs then there’s a problem with the printer and not your computer.Run the Microsoft’s own printer troubleshooter. It will help you solve the issue within minutes. Go here and click Run troubleshooter.Make sure your printer is the default printerFollow these steps in the same order. This might solve your issue as wellTurn off your Wi-FiTurn off printerShutdown the PCStart Wi-Fi. Wait for the Wi-Fi to startStart Printer once the Wi-Fi is up and running.Start PC.Reinstall your printer by following the steps given belowPress Windows key onceSelect SettingsSelect DevicesSelect Printers & ScannersSelect your printer and click Remove device (follow any additional on-screen instructions)Once done, click Add a printer or scanner and follow the on-screen instructions to add the printer
Method 1: Reinstall Printer Driver/Software
The first thing that you should do is to reinstall/update your Printer software especially if the problem started after you upgraded to Windows 10. This should be your priority because your drivers might not be compatible with the latest Windows 10 which might be causing the issue. You can simply uninstall the current software and download the latest one from your printer’s manufacturer’s website for Windows 10. Even if it the printer’s software wasn’t the issue, its still a good thing to have the latest printer software for your printer.
Once done, go to the printer’s manufacturer website and search for the latest printer software for your device. Download and install the latest software for your printer. On the other hand, if you have a CD/DVD with the software of your device (they usually come with one), use that to install the software. Once done, you should be good to go.
Method 2: Check Printer Status
Sometimes, the printer status might simply be turned off from its options. Simply checking the settings of your printer and turning of the Use Offline option will solve the issue for you.
Once done, check if the printer status is changed.
Method 3: Restart Printer Spooler Service
Turning Printer Spooler service off and then turning it back on solves the problem or a lot of users as well. This service can cause this offline status issue. So, just restarting the service might solve the problem for you. It isn’t a permanent solution but it is a good workaround.
Check if the problem still persists.
Method 4: Adding a New Port
Adding a second printer device in the Windows has worked for more than enough users. This will only work for the networked printers so keep that in mind.
Once you are done, check if the problem is solved or not.
Method 5: Install Windows Update KB3147458
This is for Windows 10 users only. Although you should keep your Windows up to date but even if you don’t want to there are a few updates that are very important for your Windows. One of these updates is KB3147458. This update was released for Windows 10 users who were having troubles with printers. This update fixes some problems related to printer notifications. So, make sure you have this update installed. If you don’t have this then installing this update will solve the issue for you. Follow the steps given below to check whether you have the update or not
Your system will automatically search for updates and install them (depending on the settings you chose for how to install Windows updates). Once the updates are installed, your issue should be resolved.
Method 6: Change Port Settings
Changing port settings for your printer solves the issue as well. There is an option named SNMP Status Enabled, unchecking this options solves the issue.
That’s it. Once done, this should solve your problem. You can check the printer status once you are done with the above given steps. If the problem isn’t solved after doing the steps given in this method then try to restart your system and see if that solves the issue.
Fix: Brother Printer OfflineFix: Canon Printer OfflineFix: Epson Printer OfflineFix: Brother Printer keeps going Offline
